Account Deletion Request

How to Request Account Deletion

Request Account Deletion

If you would like to delete your Grid Getter account and all associated data, please follow the process below:

Before You Request Deletion

⚠️ Important: Cancel Active Subscriptions First

Before requesting account deletion, please ensure that any active subscriptions are cancelled in your account settings. This will prevent any charges during the 30-day processing period. You remain responsible for any charges incurred before your subscriptions are cancelled.

To cancel your subscriptions:

  1. Log in to your account at app.gridgetter.com
  2. Navigate to your account settings or subscription management page
  3. Cancel all active subscriptions
  4. Wait for confirmation that your subscriptions have been cancelled

How to Request Deletion

Once you have cancelled your subscriptions, send an email to:

hello@gridgetter.com

In your email, please include:

  • The email address associated with your Grid Getter account
  • Confirmation that you have cancelled all active subscriptions
  • Subject line: "Account Deletion Request"

What Happens Next

After we receive your deletion request:

  • We will acknowledge receipt of your request within 5 business days
  • Your account will be scheduled for deletion
  • Your account and all associated data will be permanently deleted within 30 days
  • You will receive a confirmation email once the deletion is complete

What Gets Deleted

When your account is deleted, the following information will be permanently removed:

  • Your account profile and login credentials
  • All energy data collected from connected devices (e.g., Tesla Powerwall)
  • Your automation rules and configurations
  • Usage analytics and historical data
  • Any other personal information associated with your account

Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., financial records for tax compliance), as outlined in our Privacy Policy.

Questions?

If you have any questions about the account deletion process, please contact us at:

hello@gridgetter.com