Account Deletion Request

Request Account Deletion

If you would like to delete your Grid Getter account and all associated data, you can do so directly in the app, or by emailing us.

Delete Your Account In the App (Fastest)

To delete your account yourself:

1. Log in to your account at app.gridgetter.com or in the mobile app
2. Go to Settings
3. Tap Delete Account and confirm

This immediately schedules your account and data for permanent deletion — no email required. If you have an active subscription, cancel it first so you aren't charged during the deletion process.

Prefer to Email Us Instead?

If you'd rather not use the in-app option, you can request deletion by email. Before you do, cancel any active subscriptions first:

To cancel your subscriptions:

1. Log in to your account at app.gridgetter.com
2. Navigate to your account settings or subscription management page
3. Cancel all active subscriptions
4. Wait for confirmation that your subscriptions have been cancelled

How to Request Deletion

Once you have cancelled your subscriptions, please email:

hello@gridgetter.com

In your email, please include:

• The email address associated with your Grid Getter account
• Confirmation that you have cancelled all active subscriptions
• Subject line: "Account Deletion Request"

What Happens Next

After we receive your deletion request:

• We will acknowledge receipt of your request within 5 business days
• Your account will be scheduled for deletion
• Your account and all associated data will be permanently deleted within 30 days
• You will receive a confirmation email once the deletion is complete

What Gets Deleted

When your account is deleted, the following information will be permanently removed:

• Your account profile and login credentials
• All energy data collected from connected devices (e.g., Tesla Powerwall)
• Your automation rules and configurations
• Your energy history, action logs, and reports
• Any other personal information associated with your account

Product analytics events (which features were used, and any session recordings) age out on their own schedule rather than being deleted with the account — recordings within 30 days, events within a year. They carry an internal account ID rather than your name or email, and once your account is deleted that ID no longer maps to anything. If you'd like them gone sooner, mention it in your deletion email and we'll remove them.

Please note that we may retain certain information as required by law or for legitimate business purposes (e.g., financial records for tax compliance), as outlined in our Privacy Policy.

Questions?

If you have any questions about the account deletion process, please contact us at:

hello@gridgetter.com